Shipping Policy

1 . Payment

At Klay Studio, we accept credit ~~cards (Visa and Master Cards)~~ (currently not available,) ~~as well as~~ online transfer.

All payment gateways capture payments in Malaysia Ringgit. Please be informed that if you check out in a currency other than your credit card’s currency, a currency-conversion may be subjected to you from your card issuer. We at Klay Studio recommend consulting your credit provider for more information and any applicable fees that might be imposed for this matter.

For payment via PayPal, PayPal will automatically provide currency conversion based on the current rate for Malaysia Ringgit. Please note that PayPal’s currency conversion fee is added to the exchange rate, which is set by an external financial institution. Hence, we recommend you contact PayPal directly for more information to determine their currency conversion rates and fees.

2. Shipping Fees

Klay Studio currently offers free shipping to the West Malaysia and imply a flat rate of RM10 to orders coming from Sabah and Sarawak.

3. Shipping Estimated Time of Arrival (ETA)

We understand that you can’t wait to make arts! Please refer below for shipping ETA
a) West Malaysia : 3-4business days
b) Sabah and Sarawak : 3 – 7 business days.

4. Order Cancellation

If you wish to make a cancellation of an item from your order, you will need to call us as soon as possible. However, if it is too late and we already have proceeded with the order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Kindly contact Klay Studio Customer Service representative for assistance.

Klay Studio Customer Service Number: +6010-361 5802

Please be informed that in most cases, orders will be automatically cancelled if we do not receive payment from your end via MOLPay/PayPal. However, if you notice the amount has been deducted from your bank account, kindly email us at klaystudiocraft@gmail.com and we will assist you as soon as possible.

5. Order Tracking

Anticipating for packages is a real struggle! We feel you! Please be informed that you will receive the tracking number via email. You also may look for more information on your ‘My Orders’ page. If you need to do any amendment for your order (shipping address or delivery time) please do not hesitate to contact the carrier.

6. Problem with Order Tracking

We are terribly sorry for that! In some cases, the third-party logistics (3PL) takes 1-2 business days to register your shipment status. However, if your tracking number does not update at all, please reach out to us immediately at klaystudiocraft@gmail.com

7. Do Not Receive Order

Kindly allow up to 4 days from the expected shipping ETA. If you still have not receive your order 7 days after the expected date, please drop us an email at klaystudiocraft@gmail.com

Returns Policy

1. What is your Returns?

Only products that are unused and unopened may be returned within 7 days of receipt for an exchange or refund for store credits. Please make sure that items are not damaged.

Important reminder: All items must be returned with its original packaging.

2. How to Return?

Kindly click on the link below for return or exchange form:

(Form Link)

3. What is your exchange policy?

We are terribly sorry things did not work accordingly for you. Please refer to these important notes:

Please note that returns will be made at your own cost. You can return your items according to the address stated in the email within 7 days of the date receiving email reply from us.

4. I received a wrong order, damaged or defective – What should I do?

Kindly drop an email to us so that we can sort it out for you real quick. Email: klaystudiocraft@gmail.com

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